Thursday, April 12, 2012

Disability passes at Disneyland for Autistic child?

Hello: I am seeking clarification regarding the Disney Disability passes that used to be given to families of individuals with autism. I have been to the official Disneyland website and they do not seem to issue these passes any longer which allowed disabled individuals (and their companions) the ability to bypass lineups.





We have a medical document from our local hospital regarding our nine year old autistic son. In the old days we would have been able to get a pass. I understand that nondisabled people were abusing this pass and creating worse line up problems, but what about the children with the real problems?





Is there any way of bypassing lineups (other than Fast Pass) for children with autism?



Disability passes at Disneyland for Autistic child?


They still do have disabled passes for some conditions but you don%26#39;t necessarily get to go directly to the head of the line. For example, if you can%26#39;t go up stairs, you will get a ';stair pass';. Normally you go into City Hall and the Castmember will evaluate the disability and issue the appropriate pass.





They may or may not be able to give you more info about your particular case if you call Guest Services.



Disability passes at Disneyland for Autistic child?


That is the current policy because it was terribly abused, doctors notes don%26#39;t hold a lot of wait because that system is abused as well. As I recall there was someone who did get a similar pass, I would contact them in advance and since you are not local, they might work it out for you.




Recently went to Disneyland with a kid in a walking boot (for a sprained ankle) and had to be fairly insistent with the ';well trained'; cast member at City Hall who was loathe to give her a pass. This is because people have abused the privilege.





Be persistent!




This thread tripadvisor.com/ShowTopic-g29092-i65-k223719鈥?/a> has some excellent information for you from other families with an autistic child. I don%26#39;t know how much is still valid, but it touched my heart to read it.



I hope your son has a wonderful visit to Disneyland.




I%26#39;ve asked the Castmembers what to do with a family member who has difficulty standing for a long period of time. They suggest renting a wheelchair even though they can walk. Once you have a wheelchair, you%26#39;ll get the ';stair pass'; which will allow you to bypass any steps. You%26#39;re still not going to bypass all of the lines.





To the OP, perhaps you could plan your visit outside of the normal busy seasons. Even with a pass, when there are long lines the parks are chaotic and crowded all over the place, not just in line.





You can get a good idea by checking the park schedule for the shortest hours.




We recently visited Disneyland with our two sons who are both on the autistic spectrum.





We went to city hall upon arrival and talked to the cast member there about our sons. I just explained that I was worried about how they would tolerate the long waits and crowds, and stated what their diagnoses are. The cast member gave us a guest assistance pass, BUT because we were already using the Ridemax software to minimize our waiting and walking times and taking full advantage of the fast pass system, we found that we only really needed to use the pass on a few occasions over the 2 days of our visit.





On the back of the pass it asks you to please use fast pass when available, although one cast member told us that we could simply use it in lieu of a fast pass. We chose not to do this. We really appreciate that Disney offers special assistance to kids on the autistic spectrum and wanted to be careful not to abuse it.





My advice would be to visit on a day when it isn%26#39;t too busy if at all possible. Go early in the morning when you can walk onto most rides. Get Ridemax and make use of the fastpass system. Ridemax is also really useful if your son needs to know what to expect next. It will give a fairly accurate schedule for your day. My sons found this very reassuring, and to definitely bring ear protection if your son has sensitive ears. Disneyland is really loud! My sons wore their ear defenders almost all day.





Even with the Guest assistance pass etc. my sons needed to leave the park early both days (we did make it back for a short time one evening). It is a really overwhelming place, but we had a wonderful time and the cast members were wonderful with our sons. I just sent an email to Disneyland resort thanking them today.





I hope your visit is full of Disney magic! :)




We are back from our trip to Disneyland where we obtained a guest assistance pass for our autistic son. The staff at City Hall guest services were very friendly and helpful. Because we did not want to abuse the special pass, we used regular fast passes for most of our days at Disneyland and stood in reasonable line ups (our son can handle lines that keep moving along) but as the crowds got worse we started to use the special pass as needed. It was essentially a VIP Fast Pass. We would only use it once on a ride and then go onto a different attraction (otherwise, you are bypassing the same people in the regular lineup which seems very unfair). We also discovered that the Indiana Jones ride (our son%26#39;s favourite) had a single rider line: I showed our son how to use the single rider line and then while my husband sat at the exit reading a book, our son spent a couple of hours doing Indiana Jones over and over again while I took our daughter on some of the other rides.





Using the Guest Assistance Pass was very easy and the staff were always very courteous (I was initially worried that we would have to state the disability each time we used the pass). Disneyland cast members are all very well trained in customer service, expecially to visitors with visible and/or invisible disabilities.

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